There is a taxpayers' ombudsman and she is in Saskatoon and Prince Albert this week to bring awareness to that fact.
Sherra Profit is in Saskatoon today (Tues) to hear from the Canada Revenue Agency workers what kinds of questions and concerns they are getting from the public. Profit will also be visiting accountants in Prince Albert and groups that assist taxpayers who aren't able to do their own returns. She gives the example of seniors or newcomers who may need help going through the tax return process. There are trends when it comes to tax complaints. Profit says in the past year, what her office is hearing most about are complaints about delays in processing or adjustments of tax returns and also questions about the fairness of some decisions regarding the returns. The taxpayers' ombudsman says there are 3 steps to the process: First try to resolve the issue with the agent you are dealing, then file a complaint through the CRA and if that doesn't resolve the issue, contact the ombudsman's office.